Booking Terms and Conditions
Boulder Adventures Limited is a company registered in England and Wales under number 04628400 whose registered office address is at Bryn Du Mountain Centre, Ty Du Road, Llanberis, Gwynedd LL55 4HE (Boulder Adventures or We/Us).
These Booking Conditions are the standard terms which apply to the provision of accommodation, courses and activities and any and all other facilities, services and items which We offer (Services) to you (Client or You), other members of Your party and their guest(s), and Your and their use of those Services
1. RESERVATIONS
1.1 You may contact Boulder Adventures to request a reservation for accommodation, activities or other Services (Booking):-
(a) in person at the Bryn Du Mountain Centre;
(b) by email at [email protected];
(c) by telephone on 01286 870556; or
(d) by writing to us at Boulder Adventures at Bryn Du Mountain Centre, Ty Du Road, Llanberis Gwynedd LL55 4HE.
1.2 On payment of the Deposit in accordance with condition 2.2 below We will confirm Your Booking in writing at which point a binding contract is formed between the Client and Boulder Adventures in respect of the accommodation and/or activities booked.
1.3 If for any reason We are unable to accommodate Your booking request We will return your deposit to You by, where practicable by the same means it was paid to Us, within 14 days of receipt by us.
2. FEES AND PAYMENT
2.1 Details of our prices including, where applicable, any special offers available are shown on our websites at http://www.boulderadventures.co.uk www.adventuresinwales.co.uk and www.boulderdevelopment.co.uk. All prices include VAT unless otherwise stated.
2.2 A non-refundable deposit of
(a) 25% of the total amount payable in respect of Your booking; or
(b) 10% of the total amount payable in respect of a request to book an Adventure Package (available to schools, colleges and youth organisations)
must be paid before any booking request can be confirmed (Deposit).
2.3 The balance of monies due in respect of Your Booking (together with a refundable housekeeping bond of £100 in respect of self-catered accommodation bookings) is payable:-
(a) no later than 30 days prior to the date of arrival or activity/course start date; and
(b) 14 days prior to commencement of the course in respect of Adventure Package bookings.
2.4 You may pay monies due to Boulder Adventures using any of the following methods:
(a) by bank transfer (preferred method – details available on request);
(b) in cash;
(c) by cheque made payable to Boulder Adventures Ltd; or
(d) by debit or credit card.
2.5 In the event that You fail to pay any monies due on the due date We shall be entitled to apply a 5% administration surcharge to the amount due and, in the event You fail to remit payment within 7 days of a further written request We shall be entitled to treat your non-payment as notice of cancellation and condition 4.4 or 4.5 (as applicable) shall apply.
3. INSURANCE
3.1 We hold employer’s liability, public and products liability and professional indemnity insurance and details of applicable cover are available on request.
3.2 Our prices do not include personal insurance and we recommend that you arrange insurance to cover eventualities such as cancellation, injury or loss or damage to personal items.
3.3 We do not accept any responsibility for Your property including money, luggage, electronic equipment or devices, vehicles and their contents.
4. CANCELLATIONS AND BOOKING ALTERATIONS
4.1 We reserve the right to cancel Your booking at any time prior to the date of arrival if the required accommodation and/or personnel and/or other resources necessary for the provision of the accommodation, activity or course are not available.
4.2 If We cancel a Booking pursuant to Condition 4.1, We will, where practicable, offer You alternative accommodation, activity or course. In the event no suitable alternative is available, We will refund all monies paid by You to Boulder Adventures, where practicable by the same method as the monies were paid to Us, within 14 days of the date of cancellation. On payment of the refund the contract between You and Boulder Adventures shall be terminated and all liability of Boulder Adventures to You and any members of Your party shall cease.
4.3 If You wish to cancel or amend your Booking You must inform Us
(a) in person at the Bryn Du Mountain Centre;
(b) by email at [email protected];
(c) by telephone on 01286 870556; or
(d) by writing to us at Boulder Adventures at Bryn Du Mountain Centre, Ty Du Road, Llanberis Gwynedd LL55 4HE.
4.4 In the event that You wish to cancel your Booking (other than where the Booking is for an Adventure Package where condition 4.5 below will apply):-
(a) more than 30 days prior to date on which the booking is due to commence then we will retain your Deposit but you will not be liable to pay anything further in respect of your Booking;
(b) within 30 days of the date on which the booking is due to commence then we will retain your Deposit and you will be liable for payment of the full amount due in respect of your Booking.
4.5 If You wish to cancel an Adventure Package Booking:-
(a) more than 61 days prior to date on which the Adventure Package is due to commence then We will retain your Deposit but you will not be liable to pay anything further in respect of your Booking;
(b) between 60 and 43 days prior to date on which the Adventure Package is due to commence then We will retain your Deposit and you will be liable to pay 50% of balance due under condition b;
(c) between 42 – 15 days prior to date on which the Adventure Package is due to commence then We will be entitled to retain 80% of the total amount paid by You in respect of the Booking and will refund 20% of the total amount paid by You in respect of the Booking, where practicable by the same method monies were paid to Us, within 14 days of cancellation;
(d) less than 15 days prior to date on which the Adventure Package is due to commence then We will be entitled to retain the full amount paid by You in respect of the Booking.
4.6 In the event that You wish to reduce the number of people for whom you have made a Booking:
(a) more than 30 days prior to date on which the activity, course or accommodation booking is due to commence then We will retain your Deposit for cancelled places but You will not be liable to pay the balance due in respect of such cancelled places and will only be liable to pay the per person balance due in respect of the reduced number of attendees;
(b) within 30 days of the date on which the activity, course or accommodation booking is due to commence then We will retain your Deposit and You will be liable for payment of the full amount due in respect of your Booking based on the number of attendees confirmed .
4.7 In the event that You wish to increase the number of people for whom You have made a Booking and We are able to accommodate this request then We will amend your Booking and notify You of further amounts payable which shall be payable in accordance with condition 2.3.
5. CONDITIONS APPLICABLE TO COURSE & ACTIVITY BOOKINGS
5.1 The number of people participating in a course or activity must not exceed the number confirmed at the time of payment of the balance under condition 2.3 (or otherwise agreed by Us in writing prior to the start date of the course or activity). We reserve the right to refuse to allow any additional persons above the number confirmed to participate in the course or activity. No pets are allowed to participate in courses or activities.
5.2 All persons taking part in the course or activity must complete, sign and date a Boulder Adventures Participation Form or, if under the age of 18, a Boulder Adventures Parental Consent Form which must have been fully completed, signed and dated by the parent or guardian of the young person(s) concerned prior to the group arriving to take part in the course or activity. These forms are available on Our website for download or may be requested from our office. These forms are mandatory as a condition set down by our insurers.
5.3 You (and where applicable Your group) must arrive at the appointed time for the start of Your activity or course. If you arrive late it might not be possible to complete the allocated duration of the activity or course, or to run the course or activity at all, as Our instructors often need to meet another group after Yours. Any curtailment or cancellation will be at Our sole discretion and We shall have no liability to You in the event We need to curtail or cancel the course or activity.
5.4 In the interests of safety all participants must, at all times during the course or activity, promptly comply with all reasonable instructions or advice given by Boulder Adventures or the personnel running the course or activity. In the event of a participant failing to comply with such instructions or advice We reserve the right to exclude the participant or, if appropriate, to suspend or terminate the provision of the course or activity.
5.5 You have a duty to notify Us of any circumstances (including illness and injury) which may affect a member of your party’s ability to participate in the course or activity. In the event that We consider that it would not be safe for any individual(s) to participate in the course or activity We reserve the right to refuse to allow such individual(s) to participate and shall have no liability to You or the individual(s) in respect of such decision.
5.6 Save for equipment which We provide, participants are expected to provide their own suitable clothing, equipment and footwear and We cannot accept any liability for any losses, claims, injuries or liabilities suffered, incurred or arising as a result of any defect in or the unsuitability of any clothing, equipment or footwear provided by participants. In addition We shall not bear any liability for damage to or loss of clothing, equipment or footwear belonging to participants which shall remain the sole responsibility of the participants.
5.7 You will be responsible for any loss or damage caused by You or a member of your party to Our property including to any equipment provided to You or members of your party by Us as part of the course or activity.
5.8 Any course or activity programme or itinerary provided by Us is provided by way of example only and may be changed at Our sole discretion dependent on the circumstances.
6. CONDITIONS APPLICABLE TO ACCOMMODATION BOOKINGS
6.1 The number of people staying at the accommodation must not exceed the number stated at the time of payment of the balance under condition 2.3 (or otherwise agreed in writing by us prior to commencement of your stay) and any visitors not included in Your Booking may only access the premises with Our prior written consent.
6.2 A member of Our staff may be resident during your stay. If there is no resident member of staff during Your stay you will be provided with details to contact the duty staff in the event of an emergency out of our office hours.
6.3 We reserve the right to make reasonable variation or modification to any accommodation, which may be necessary from time to time. Accommodation arrangements are at Our sole discretion but wherever possible We will try to ensure that Your party is accommodated in sufficient rooms to suit requirements.
6.4 On the first day of Your stay you may arrive between the hours of 16.00 & 23.00 and on Your last day you must have vacated the property completely by 10.00. Arrival after 23.00 can only be by prior agreement at the time of booking.
6.5 You must treat the accommodation and all the contents in a safe, sensible and reasonable manner so as not to cause damage to any of the decorations, fixtures, fittings, furnishings or equipment provided. You will be liable for any damage, whether wilful or not, and losses so caused. You will also show due consideration to other people, including Our staff and neighbours, to prevent any nuisance or complaint. If any member of Your party displays dangerous, offensive or rude behaviour, or commits a suspected criminal act, We may, at our sole discretion, ask You to leave the property immediately. In this case we will consider that Your stay has been cancelled by You and that You will have no claim against Us for compensation or reimbursement whatsoever.
6.6 The accommodation is not to be used for loud or late parties or any illegal purpose.
6.7 Children are welcome as part of Your party but parents remain responsible for their children’s behaviour throughout Your stay. We do not provide cots, highchairs or other equipment or facilities specifically for use by small children or babies.
6.8 No dogs or any other pets are allowed in the house or grounds.
6.9 The housekeeping bond paid in respect of accommodation bookings will be refunded to You by, where practicable by the same means it was paid to Us, within 14 days of the end of your stay providing the accommodation is left clean and in substantially the same state as on Your arrival. Reasonable deductions will be made in the event We have to undertake remedial work before the accommodation can be made available again and in the event of damage costing more than £100 We will invoice You for the balance such invoice to be payable within 14 days.
7. LIABILITY
7.1 We act as agents only in connection with the services of outside contractors, any campsites, hotels, coaches, trains, boats or any travel facility conveyance or accommodation. Tickets for travel of any kind whatsoever are issued subject to the conditions and regulations published in the timetables booklets or other notices of the persons, companies or authorities undertaking such transport. We shall not be liable for any loss, damage, injury or delay arising out of such travel, accommodation or fault or omission on the part of the outside contractors however caused or suffered.
7.2 Nothing in these Booking Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
7.3 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Booking Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:
(a) the Consumer Rights Act 2015;
(b) the Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013;
(c) the Consumer Protection Act 1987; or
(d) any other consumer protection legislation;
as that legislation is amended from time to time.
7.4 For more details of Your legal rights please refer to Your local Citizens Advice Bureau or Trading Standards Office.
8. DISABLED CLIENTS
8.1 We fully comply with all laws from time to time in force regulating the treatment of, and provision for, disabled clients; and
8.2 If you have any special requirements pertaining to a disability, You should inform Us of them before You arrive.
9. CHANGES TO BOOKING CONDITIONS
We may from time to time change these Booking Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.
10. HOW WE USE YOU PERSONAL INFORMATION (DATA PROTECTION)
10.1 In so far as We collect, use, hold or otherwise process any Data obtained from You which is personal data (including, but not limited to, Your name and address), We shall only do so with Your express consent and in accordance with any lawful instructions reasonably given by You from time to time, and the provisions of the Data Protection Act 1998 and Your rights under that Act (and any legislation that replaces it including the General Data Protection Regulation) and these Booking Conditions.
10.2 We may use Your personal information as follows:
(a) to provide Our Services to You;
(b) to process Your payment for the Services;
(c) in certain circumstances (if, for example, You wish to pay for the Services on credit), and with Your consent, We may pass Your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold Your personal information accordingly.
10.3 We will not pass on Your personal information to any other third parties without first obtaining Your express permission.
11. REGULATIONS
11.1 We are required by the Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013 (Regulations) to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before We accept Your request to make a booking) except where that information is already apparent from the context of the transaction. We have included the information itself either in these Booking Conditions for You to see now, or We will make it available to You before We accept Your request to make a booking. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.
12. INFORMATION
12.1 As required by the Regulations:
(a) all of the information described in Clause 11; and
(b) any other information which We give to You about any of our Services which You take into account when deciding to make a booking or when making any other decision about the Services;
will be part of the terms of Our contract with You as a Consumer.
13. COMPLAINTS
We welcome feedback from Our clients and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if you have any cause for complaint. If You have any complaint about Our Services or any other complaint about the accommodation or any of Our staff, please raise the matter with David Crombie who can be contacted using any of the means specified in condition 1.1.
14. NO WAIVER
No failure or delay by Us or You in exercising any rights under these Booking Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Booking Conditions means that We or You will waive any subsequent breach of the same or any other provision.
15. SEVERENCE
If any provision of these Booking Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Booking Conditions and the remainder of the provision in question shall not be affected.
16. LAW AND JURISDICTION
16.1 These Booking Conditions and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English Law; and
16.2 Any dispute, controversy, proceedings or claim between You and Us relating to these Booking Conditions (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.